A Parable of Bad Service

by bignorm on March 8, 2010

As I approached the grim yawning customer service assistant in Tesco this morning, I was quickly reminded of Ireland’s ZERO customer service policy (I could write a book). Being married to an American has given me the pleasure of visiting a country who – fake or not – realise and understand what good service is. The Irish just don’t get it.

These parallels of service standards permeate the Church in Ireland to. If I was honest, I’d say that the Irish church has (broadly) low standards and expectations when trying to run services and church related events. Some may jump on me here and accuse me of me being a victim of a ‘consumer church’ mentality, but the truth is that churches in Ireland do run services and do run events – they just don’t do them well. I think the difference here is that (again broadly speaking) that they not only run things on a shoe-string budget, but a shoe-string, ‘cheese-o-rama’ mindset. Is it any wonder the church is not taken seriously?

I pray for more spiritually/culturally/socially astute leaders who have the humility to take  Paul’s exhortation seriously, and start living more like athletes training, living, and planning to win the race.

N

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{ 7 comments }

Mark McCorkell March 8, 2010 at 1:50 pm

Animals. The accent doesn’t help either.

bignorm March 8, 2010 at 1:54 pm

I assume you dislike the Irish, not the Americans?

Mark McCorkell March 9, 2010 at 1:59 pm

Ever since I served my time down in the Dublin vicinity, I have ever since harbored an unfortunate dislike for the general population down there. Experiences shape you.

Kevin Hargaden March 9, 2010 at 5:11 pm

Can’t say I agree with this one Norm. Church is not about services; it is about community.

As demonstrated by Mark’s experience of my fair city- in the absence of community, even our beautiful accent can sound animalistic. :)

bignorm March 9, 2010 at 5:56 pm

Respect Kev – you’re right, church is not about service, it is about community. A lot of community is still centred around events though.

N

Kevin Hargaden March 10, 2010 at 9:07 am

Yeah but even if your dad is crap at cooking, one presumes you still are happy to go round to his house to eat the bolognese he just butchered? It would be totally inappropriate to refuse to eat with your family because restaurants exists where the food is much better…

bignorm March 10, 2010 at 9:44 am

If Dad refused to improve after many weeks of practice, advice and help, I’d probably throw the pot at him.

N

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